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Eddie’s rocket science
Sunday, July 02, 2006 - By Adrian Weckler
Replacing it is a high-tech Casio IT10 handheld gadget which takes and logs orders from burger-hungry customers. The device, programmed by Captiva Software, is splash proof, dustproof and has a battery life of up to 24 hours on a single charge.

Waiters can now take several orders in succession without having to report to the kitchen each time.

And chefs get all their orders printed out on the kitchen printer, without having to talk to waiting staff or read inscrutable dockets. The gadget has also cut down on the risk of under-charging, a cost concern to any fast food chain which charges €8 for a burger.

‘‘The benefits of this solution are countless, including an increase in speed of service and overall user friendliness,” said Jonathan Parkhill, operations manager of Eddie Rockets.

Such benefits include staff being liberated to devote more time to customer service at each patron’s table, including cleaning up spills and reminding patrons of the Nitelink schedules.

The device will be introduced in all 25 Eddie Rockets’ outlets in the next year.